Returns & Refunds Policy

Thank you for shopping with Carterinn, operated by CARTER INNOVATIVE K90 LLC. We value your satisfaction and want every shopping experience to be positive. If you’re not completely happy with your purchase, please review the following return and refund policy.

Return Eligibility

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, uninstalled, and in their original packaging (including all accessories, manuals, and protective materials).
  • Products showing signs of use, damage, modification, or missing original materials are not eligible for return.
  • We do not accept returns for items marked as “final sale.”

Return Process

  1. Contact our support team at support@carterinn.com within 30 days of receiving your order. Please include your order number, reason for return, and clear photos if applicable.
  2. Our team will review your request within 1–2 business days and provide return authorization along with the correct return mailing address.
  3. Do not return any package to the company address listed on this website. This address is not a return facility and cannot accept packages.

Return Shipping

  • The customer is responsible for all return shipping costs, unless the product arrived damaged, defective, or incorrect due to our error.
  • We recommend using a trackable shipping method and keeping the receipt as proof of return.
  • We are not responsible for returns lost in transit or shipped to the wrong address.

Refunds

  • Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
  • If approved, refunds are issued to your original payment method within 2 business days.
  • No restocking fees are applied.
  • We do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at support@carterinn.com with photos of the item and packaging. We will provide a replacement or full refund as appropriate after verification.

Important Notes

  • Returned items must be approved and authorized by our support team before shipping them back.
  • Unauthorized returns sent without approval may be rejected or delayed.
  • All refunds are processed back to the original payment method only.
  • Please allow your bank or payment provider additional time to post the refund, depending on their processing schedules.

Company Address (Not for Returns)

CARTER INNOVATIVE K90 LLC
2200 HOLIDAY MANOR CENTER,
LOUISVILLE, KY 40222, United States
Phone: +1-762-910-2054
Email: support@carterinn.com
Please do not send any return packages to this address — it is not a warehouse or return facility.

Contact Us

If you have questions about your order or this Returns & Refunds Policy, please contact our customer service team at:
support@carterinn.com or call +1-762-910-2054.